Returns/Exchanges Policy

We aim to serve all our customers with speed, accuracy, and clarity.  If something isn't correct or you are unhappy with the product then you will have 7 days to complete a request for either a refund/return/exchange at CrazyHouseClothier@gmail.com.  

To be eligible for a return, your item must be unwashed and in the same condition that you received it. Items must be received within 14 days of your request. 

Any request that is completed within 7 days will be provided with a return shipping label in their order contact information.  

To complete your return, please provide us with the following:

• Invoice Number

• Product Name you are wishing to be fixed

• Indicate whether you would like an exchange, refund, or a return.

 *Note: Any requests after 7 days of deliver will be reviewed prior to acceptance and may be declined.  Any requests after 30 days will be automatically declined.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, then your refund will be processed at an 80% refund, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.  All refunds incur a 20% restocking fee.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CrazyHouseClothier@gmail.com

 

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Shipping

If you filed your request for a return/exchange/refund then you will receive a mailing address from us via email.

You will be responsible for paying for your own shipping costs if it is 7 days after shipment delivery date for returning your item. The original shipping costs are non-refundable. If you receive a refund, our shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Privacy & Safety

We strive to protect your financials just as you protect your own children. 

This privacy notice discloses the privacy practices for (www.crazyhouseclothier.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing
 
Shopify and Crazy House Clothier are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your

orders. If we have trouble processing an order, we'll use this information to contact you.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at CrazyHouseClothier@gmail.com.

  

Wholesale Inquiries

At this time we are not accepting Wholesale Inquiries.  Thank you for your interest.

 

Payment Methods

Paypal
Sezzle
Credit/Debit Card
    * Visa
    * Mastercard
    * American Express
    * Discover